Mail Surveys

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Survey Printing and Mailing

Star Data Systems has many years experience conducting mail surveys and processing paper questionnaires. We have recently acquired new equipment for handling large volumes of mail surveys, postcards, warranty cards and paper questionnaires of all types. Our services include printing, folding and personalizing cover letters, multi-page questionnaires and Business Reply return envelopes, automated affixing of first-class postage stamps to ensure a higher return rate by respondents, and mailing them out for fast-turnaround jobs.

Mail Survey Processing

Star Data Systems maintains USPS postal permits for pre-sorted first class mailings and Business Reply Mail to save you time and money. We process incoming BRM questionnaires, scan them electronically and accurately capture tick boxes, numeric data and open-end verbatim responses. We can provide your survey data in a variety of formats, including flat ASCII files, Excel spreadsheets and database formats.

Mail Surveys and Online Reporting

Star Data clients track the progress of their outgoing survey mailings and incoming returns on our advanced, secure web dashboard. The dashboard provides a current record of survey status, including mailing dates by respondent record, survey return check-in dates, batch scanning and editing, and automated posting of survey records to our own dashboard or directly to a data portal of your choosing. Our dashboard and client service managers keep you informed of our progress in every step of your project so you know where your project stands at all times. Customer satisfaction surveys by mail, telephone and on the web are processed quickly so you can monitor overall results and control individual issues as they arise.

  • Fully Equipped and automated Mail Center ready to handle all your survey mailing needs
  • Letters, legal size, survey booklets, or Postcards – We do them all
  • Most of our mailings use First Class stamps which provides a better return rate
  • Fast, economical Service
  • Automated scanning equipment for faster, cheaper and more accurate processing
  • High quality, accurate data capture
  • Quick turnaround
  • Open-end coding services available
  • Typed verbatim reports available
  • Customer Satisfaction (CSI) Surveys
  • Employee Surveys
  • Needs Assessment Surveys
  • Customer Loyalty Surveys
  • Custom surveys of any type


Telephone SurveysIn-House Interviewing, CATI Facility

Online Web SurveysRespondent Friendly Format, Online Reporting

Database and Dashboard ServicesSecure, Controlled Access

Online Reports and TabulationsReal-time, 24/7 Access