Telephone Surveys

In-House Interviewing, CATI Facility

Star Data Call Center

Star Data Systems’ in-house data collection professionals are highly experienced in every aspect of telephone interviewing. We provide our clients with accurate, on-time results they can depend on. Star Data clients have the assurance that they can access their project data and interviewing statistics 24/7 using our secure online dashboard reporting. In addition all of our interviews are recorded and available for client monitoring 24/7 using our exclusive Virtual Monitoring feature.

Our state-of-the-art call center facility uses sophisticated Computer Assisted Telephone Interviewing (CATI) software specifically designed for the research industry. Star Data’s in-house call center is located in South Florida and features multi-lingual interviewers, excellent supervision and over 30 years experience at conducting Business-to-Business interviewing, consumer product interviewing, customer satisfactions studies, in-depth interviewing (IDI’s), mystery shopping and multi-mode interviewing.

Star Data Interviewers are fully experienced at many types of research studies:

  • Business-to-Business interviewing
  • Consumer product interviewing
  • Customer satisfactions studies
  • In-depth interviewing (IDI’s)
  • Political Polling
  • Mystery shopping
  • Multi-mode interviewing
  • College-bound Students and Parents
  • Medical Professionals
  • Other Professionals and executives
  • Other Custom Studies of all types

  • Virtual Monitoring
  • Online Reporting
  • Quality Assurance
  • All stations are fully equipped with sophisticated CATI software
  • Multilingual interviewers in English, Spanish, French and other languages
  • Online Reporting of Quota groups, key measures and survey statistics
  • All interviews are recorded and available for clients to monitor using our online Virtual Monitoring Dashboard
  • In-Depth Interviews (IDI’s) with professionals and with consumers
  • Verbatim interviews and recordings
  • Business Professionals, including IT, Law, Insurance and medical professionals
  • CATI recruits to online surveys for hard-to-reach business and medical professionals
  • Experienced, professional interviewers
  • Customer Satisfaction (CSI) Surveys
  • Employee Surveys
  • Needs Assessment Surveys
  • Concept Studies
  • Tracking Studies
  • Issues Definition
  • Dial-Throughs/Get-out-the-Vote Campaigns (GOTV)

MORE SERVICES

Online Web SurveysRespondent Friendly Format, Online Reporting

Mail SurveysOne Stop Shopping

Database and Dashboard ServicesSecure, Controlled Access

Online Reports and TabulationsReal-time, 24/7 Access