Insurance Services

Years of Satisfaction Survey Experience

Star Data Systems Insurance Services:

  • Customer Satisfaction Surveys
  • Claims Satisfaction Surveys
  • Customer Satisfaction Client Dashboards
  • Multi-modal Survey Methodologies:
    • - Telephone Surveys
    • - Online Web Surveys
    • - Mail Surveys
      • - Postcards
      • - Letter/Legal size

Small Business Policy-renewal Audit Program:

Star Data Systems conducts telephone interviews with business insurance customers to determine the nature of their business, the insurance risks entailed in that business, the number of full-time and part-time employees, and to confirm the information provided by the insured in their insurance application.

Unique Benefits Offered by Star Data Systems:

  • Fast turnaround of accurate results.
  • Audit Requests can be submitted online at our secure website or via email.
  • Progress of each request can be tracked online via the Star Data Dashboard.
  • Calls, data entry and call scripts are computerized to ensure consistency of information, timely reporting and scalability as call volume increases.
  • Calls are recorded and monitored to ensure accuracy of reporting, for interviewer training, and to investigate disputes or complaints.
  • All reports can be accessed online on our secure website.

All of these benefits are included at VERY COMPETITIVE PRICES!



MYSTERY SHOPPINGEvaluate Your Customers’ Experience

EMPLOYEE SURVEYSConfidential, Multi-Mode Capabilities

CATI RECRUITS TO ONLINEIncreasing Online Participation

MIXED MODE INTERVIEWINGOnline, Phone and/or Mail – One Stop Shopping