Insurance Services

Years of Satisfaction Survey Experience

Star Data Systems Insurance Services:

  • Customer Satisfaction Surveys
  • Claims Satisfaction Surveys
  • Customer Satisfaction Client Dashboards
  • Multi-modal Survey Methodologies:
    • - Telephone Surveys
    • - Online Web Surveys
    • - Mail Surveys
      • - Postcards
      • - Letter/Legal size

Small Business Policy-renewal Audit Program:

Star Data Systems conducts telephone interviews with business insurance customers to determine the nature of their business, the insurance risks entailed in that business, the number of full-time and part-time employees, and to confirm the information provided by the insured in their insurance application.

Unique Benefits Offered by Star Data Systems:

  • Fast turnaround of accurate results.
  • Audit Requests can be submitted online at our secure website or via email.
  • Progress of each request can be tracked online via the Star Data Dashboard.
  • Calls, data entry and call scripts are computerized to ensure consistency of information, timely reporting and scalability as call volume increases.
  • Calls are recorded and monitored to ensure accuracy of reporting, for interviewer training, and to investigate disputes or complaints.
  • All reports can be accessed online on our secure website.

All of these benefits are included at VERY COMPETITIVE PRICES!

MORE TYPES OF SURVEYS

SATISFACTION SURVEYSOne Stop Shopping

MYSTERY SHOPPINGEvaluate Your Customers’ Experience

EMPLOYEE SURVEYSConfidential, Multi-Mode Capabilities

CATI RECRUITS TO ONLINEIncreasing Online Participation

MIXED MODE INTERVIEWINGOnline, Phone and/or Mail – One Stop Shopping